Quality of customer service has become a huge issue in the past several years. Clients have become so price-sensistive that companies were forced to reduce costs, lose people and cut resources in order to survive. Hense, lower price leads to lower quality – not of the product, but the service. Why?
Have clients become over-demanding?
Do product and service providers become more focused on products rather than services? How does this affect the sales results?
Has communication with clients changed? How?
What types of difficult clients’ behavior do we meet and how to handle them?
If life has changed, business has changed, how have clients’ wants and needs changed?
Why most clients don’t know what they want? How to help them find out?
If you seek answer to those or similar questions, we will do our best to provide some answers and possible approaches for you.